Container Control and Administration Officer - 4 month fixed term contract

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in Los Angeles, CA. Its other companies include FIJI Water, Justin and Landmark Vineyards, Vintage Nurseries, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.

Reporting to the Agency Manager, we are currently looking for a Container Control and Administration Officer to join us on a four-month fixed term contract. This role supports the depot’s day-to-day operations by ensuring accurate container control, efficient administration, and high-quality customer service. The position contributes to operational safety, consistency, and integrity through effective coordination, problem-solving, and communication with internal and external stakeholders. 

What You’ll Be Doing:

Your role will be varied, rewarding, and full of opportunities to make a real impact. You will provide a high level of customer service and professionalism in all dealings with clients, transporters, and external parties.

You will also:

• Enter Releases & acceptances in an agreed timeframe and maintain all assigned documentation and processes
• Provide timely and accurate information to transport operators and clients
• Complete ad hoc administrative tasks as required or requested
• Actively track depot FIFOs, working with Depot Management to minimize long-stays and FIFO failures
• Answer incoming phone calls and assist with all general queries, completing filing where required
• Conduct inwards and outwards dispatch for empty containers
• Process repair estimates and reports, and assist with general office 
• Facilitate administration relating to the VBS, actively monitoring incoming VBS Bookings to ensure the depot has sufficient stock to supply
• Advise transporters of delays and work with them to delay arrival or rebook where required
• Effectively coordinate the flow of all container movements booked through the VBS ensuing data integrity and adherence to process
• Make Hoist Drivers aware of any special requirements relating to incoming units
• Highlighting when units are returned after being rejected or require expedited processing
• Be the primary point of contact for Truck Drivers booking into the depot
• Proactively investigate and resolve any discrepancies and service failures as well as escalate truck delays and issues affecting the flow of containers or service delivery

You will join a close-knit team that values respect, reliability, and collaboration. We offer a supportive environment where your work is appreciated, and your ideas are welcomed. You’ll be empowered to grow your skills and take pride in being part of a company that genuinely cares about its people and its customers.

What We’re Looking For:

We’re after someone who brings both heart and skill to the role.  You are someone who can bring integrity and reliability, as well as some experience in the workforce in an administration or customer service role.   With previous experience in container control and administration roles, you will ideally have:-

• Excellent communication and interpersonal skills
• The ability to work autonomously 
• Strong attention to detail and time management abilities
• A can-do attitude with a willingness to learn and help wherever needed.
• Confidence using office software and systems, particularly Microsoft Word & Excel.
• Fluency in English, Bislama and/or French would be an advantage

This role is based in Port Vila.  The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test, and will have working rights for Vanuatu.

Our NPDL Contribution:

• Competitive salary
• Opportunity for development and internal mobility
• Company focused on wellness and health

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you!

#LI-KM 

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