Operations Agency Manager

Pacific Forum Line (PFL) is part of the NPDL group of companies, together seamlessly linking transport, warehousing, depots, customs clearance services and fully integrate customers' supply chains across South Pacific markets. We have a rejuvenated service network covering the Samoa’s, Tonga, Cook Islands, Fiji and PNG, to and from just about anywhere in the world. 
 
At PFL, our customers are at the heart of everything we do, and we're dedicated to delivering consistent, impactful service.  We are currently looking for an Operations Agency Manager to ensure a  a safe, compliant, and efficient working environment across the company’s operational sites. This role combines oversight of health and safety systems with day-to-day support for logistics and operational functions. Based in our Apia, Samoa office and reporting to the Country Manager, you will play a key role in driving operational excellence and leading a strong safety culture across port and logistics operations.

This is a key leadership role within a respected regional operator offering genuine scope to make an impact. You’ll work across diverse operational areas, influence safety and efficiency standards, and help shape the ongoing success of our Samoan operations.

Here’s what you’ll do:

• Oversee daily logistics and site operations, ensuring safe and efficient workflows
• Coordinate with suppliers, transport providers, and internal teams to meet service timelines
• Manage vessel operations across Samoan ports, including berthing schedules and turnaround efficiency
• Maintain relationships with port authorities, stevedoring, husbandry, and equipment suppliers
• Support equipment supply, stock control, and operational planning across Samoa
• Monitor and report on operational performance, vessel movements, and container turnaround times, manage budgets, resource allocation, and vendor services for port and depot activities
• Develop and implement business continuity procedures for weather events or port disruptions
• Ensure compliance with all local health, safety, and environmental regulations
• Conduct audits, inspections, and risk assessments; investigate incidents and implement corrective actions and deliver safety inductions, toolbox talks, and ongoing training for staff and contractors
• Lead or support safety committees and promote a culture of care and accountability
• Oversee environmental compliance, waste management, and emergency response drills
• Maintain accurate operational, safety, and compliance documentation
• Prepare regular reports on safety performance, operational efficiency, and service delivery
• Support audits, cost control, and budget planning
• Ensure supplier and contractor compliance with company and local standards

The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Here’s what you’ll bring to the table:

•    A minimum of 10 years’ experience in shipping, logistics, or operations management
•    Proven background in vessel planning or port operations highly advantageous
•    Strong understanding of health and safety systems and ability to lead by example
•    Excellent communication and relationship management skills
•    A hands-on, solutions-focused leader who thrives in a dynamic environment

Our PFL Contribution:

• Competitive benefits package (salary plus bonus)
• Opportunity for development and internal mobility
• Wonderful Giving - allows you to donate company money to causes of your choice
• Wonderful Neighbor - spend a day in the community helping with various service projects
• Company focused on wellness and health

If you’re a capable, safety-driven operations professional looking for your next challenge, we’d love to hear from you.

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