Receptionist & Customer Service

Do you live and breathe customer service?

Want to get your foot in the door of the shipping industry?

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in the USA (including Fiji Water).

NPDL operates 9 containerships, moving +240k TEU between AU, NZ and the Pacific Islands, as well as the USA.  We have strong partnerships with other shipping line, moving cargo across 25 customer destinations in 16 countries.

Reporting to the Agency Manager, the Receptionist & Customer Service Administrator is responsible for delivering a high standard of frontline service to our customers, as well as delivering and facilitating a range of end-to-end customer service support.

The Opportunity:

We're on the lookout for a friendly, motivated, and highly organised individual to become the face of our Vanuatu office. This is a key frontline role where you’ll be the first point of contact for our valued customers, helping us deliver outstanding service every single day. If you're someone who loves variety, enjoys helping others, and thrives in a busy, people-focused environment – we’d love to hear from you!

What You’ll Be Doing:

Your role will be varied, rewarding, and full of opportunities to make a real impact. You will answer incoming calls with professionalism and a warm, welcoming attitude as well as:

• Be a positive ambassador for NPDL/Transam, representing our brand with pride.
• Support customers with seafreight and airfreight enquiries.
• Prepare and send letters, invoices, and other correspondence.
• Organise and distribute mail and deliveries.
• Assist with customer follow-ups, including debt collection when needed.
• Keep our customer database accurate and up to date.
• Share weekly vessel schedules with our customers.
• Help with office housekeeping – keeping our workplace running smoothly.
• Jump in to support the wider team and take on any other duties as needed.

What We’re Looking For:

We’re after someone who brings both heart and skill to the role.  You are someone who can bring integrity and reliability, as well as some experience in the workforce in an administration or customer service role.   With previous experience in an administration or customer service role, you will ideally have:-

• Excellent communication and interpersonal skills.
• Strong attention to detail and time management abilities.
• A can-do attitude with a willingness to learn and help wherever needed.
• Confidence using office software and systems, particularly Microsoft Word & Excel.
• Knowledge of shipping or logistics would be a bonus but is not essential!

You will join a close-knit team that values respect, reliability, and collaboration. We offer a supportive environment where your work is appreciated, and your ideas are welcomed. You’ll be empowered to grow your skills and take pride in being part of a company that genuinely cares about its people and its customers.

This role is based in Port Vila.  The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.

Our NPDL Contribution:

• Competitive benefits package (salary plus bonus).
• Opportunity for development and internal mobility.
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice.
• Project Wonderful - staff spend a day in the community helping with various projects.
• Company focused on wellness and health.

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you!

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