Wine Guide (Downtown Tasting Room)

 At JUSTIN Vineyards & Winery, we offer guests the ultimate California food and wine experience with world-class service. Our award-winning culinary team takes advantage of farm-to-table offerings, using fresh local ingredients that reflect the changing seasons. Come join our Downtown Tasting Room team located in the heart of Paso Robles.

We're looking for a passionate, hospitality-driven Wine Guide (Full-Time) to join the team. In this role, you will ensure each guest is greeted and sat for their desired tasting experience. You will pour and explain our wine and unique history in the region, serve and support in the dining room, and create an amazing experience for all visitors. 

This is a full-time position based at our Downtown Tasting Room: 811 12th Street, Paso Robles CA 93446. The normal work shift is 11:00 AM - 8:00 PM. We are looking for someone to work weekends and holidays.

• Create and execute engaging, educational, and memorable positive guest experiences
• Assist in the achievement of financial goals including:
  • Tasting Room wine sales
  • Tasting Room food sales, executing an elevated food and wine experience           
  • Wine Society sign-up goals
• Perform monitoring and stocking duties as assigned
• Ensure that the work environment is clean and tidy, including:
• Tasting Room - all bar areas must be clear of unnecessary POS, flyers, etc.
• Dining Area - assure the dining area is clean, stocked, and ready for service.
• Downstairs - make sure that common areas and office is clean and organized
• Wine Storage - keep supervisor / manager aware of depleting inventories
• Resolve guest concerns / complaints using good judgment and tact. Elevate complaints to supervisor / manager when necessary
• Complete the JUSTIN Educational Training program
• At end of shift/conclusion of service, prepare all guest checks, appropriate all pooled gratuities to Gratuity Report, clean and reset dining room, complete closing side work
• Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
• Attend all TRM monthly and weekly meetings

• High School Diploma or GED
• Previous experience in a restaurant and/or tasting room setting preferred but not required
• Must possess a passion for wine and the wine industry
• A thorough understanding of food and wine. Including origins, preparation/production methods, and the ability to explain why certain wines pair well with set food items
• Excellent communication skills and ability to relate to people at all levels
• Possess a flexible schedule and able to work weekends
• Strong organizational skills; ability to manage priorities and tasks
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Good judgment with the ability to make timely and sound decisions
• Professional appearance and demeanor
• Must be able to speak, read, write, and understand English
• Must be 21 years of age or older

Pay Range: $16.50 - $17.50 an hour (plus tips). Final compensation is dependent on skills and experience.

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant--making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that's situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN's Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

#LI-JB1

EEO is the law - click here for more information