Sales Operations Associate

It's more than just water. It's FIJI Water. Since 1996, FIJI Water has embodied what it means to be Earth's Finest Water®. Sold in more than 60 countries. FIJI Water is known for its iconic square bottle and unique mineral profile.

Our FIJI Water team has an exciting opportunity for a Sales Operations Associate. The Sales Ops team is responsible for setting the sales team up for success. We provide insights, reporting, and administrative duties for the sales team. This role requires someone who will work with Retail Account Owners and provide services custom to each account. This is heavily a financial duty (deductions) and data driven (customer portals) combined with strong relationship management. 

This role will be remote and may be required to work from our Corporate Office from time to time as instructed by the Sales Operations Supervisor. 

• Full lifecycle management of promotional plans in our trade promotion management system (TPM)
  • Regular status and activity calls with Sales Account Executives
  • Promotional plan entry, rework, and edits
  • Validate volume forecast adjustments
  • Pricing discrepancies
  • Deduction and invoice resolution
• Manage customer portal requirements including:
  • Customer portal entry and deal management
  • Complete and submit sales administration forms including new item forms, cost change forms, and more
  • Promotional contracts
• Create and communicate promotional sell sheets
• Maintain comprehensive Standard Operating Procedures for assigned regions and customers
• Partner with sales, FP&A, and accounting to support, train on, and optimize our TPM platform
• Oversee promotional spending activity by working with internal and external parties
• Investigate customer deductions and resolve short/outstanding customer payments
• Provide support to Sales Account Executives on key account updates and strategic changes during business unit sales planning meetings.
• Maintain organized archive of all work and manage applicable supporting documentation in company shared drives and customer portals
• Identify tactical sales administration implications for changing business conditions and rapidly execute solutions
• Attend up to 5 sales/team meetings per year (minimal overnight travel required)

• 1-2 years’ experience in sales operations or account management preferred
• Proficiency with Microsoft Office (PowerPoint, Excel, Word)
• Ability to cultivate critical relationships and perform in a fast-paced, cross-functional environment
• A highly detailed individual with a critical eye for accuracy
• Experience with clear verbal and written communication to efficiently share information
• An inquisitive problem solver and creative thinker who is comfortable utilizing analytical and quantitative skills
• A collaborative individual that feels comfortable working with a team but has the ability to work independently with strong time management and organization skills
• Experience with DemandTec a plus
• Experience with VIP/iDig a plus
• Strong appreciation for The Wonderful Company values and culture, especially related to health and wellness

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace. 
• Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSR
• Giving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities. 

FIJI® Water, natural artesian water bottled at the source in Viti Levu (Fiji islands), is the No. 1 premium imported bottled water in the United States. Known for its iconic square bottle, soft mouthfeel and unique mineral profile, FIJI Water is the water of choice among discerning consumers and top chefs.  Widely available at fine restaurants and hotels, all major retail channels and through a convenient home/business delivery service, FIJI Water has expanded globally to more than 90 countries. To discover Earth’s Finest Water®, please visit www.fijiwater.com, like us on Facebook, or follow us on Instagram or Twitter.

The Wonderful Company is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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