Part-Time Host/Concierge (Estate)
Company Description
JUSTIN is an award-winning winery and fine dining establishment in Paso Robles. It's our pleasure to share that the Restaurant at JUSTIN is the only winery restaurant to have received both a 2022 MICHELIN Star and MICHELIN Green Star and most recently, a Five-Stars from Forbes 2023 Travel Guide. We are proud to be recognized for our sustainability practices, one-of-a-kind dinner experience, and world-class excellence in hospitality.
Our Estate team is seeking a new Part-Time Host/ Concierge! If you're someone with excellent people skills and are open to working on the weekends, this could be a great opportunity for you!
In this role, your main responsibilities include promptly and professionally clearing and resetting tables and bars as guests leave. Additionally, you will be in charge of maintaining the appearance of the Tasting Room and surrounding areas, as well as supporting the Tasting Room Staff by clearing tables, polishing glassware, and replenishing wine and merchandise. You will also assist the Concierge team with reservations for the JUST INN, The Restaurant, Tours, Seminars, Private & Group Tastings, and handle phone and email inquiries. Furthermore, you will assist JUST INN guests by offering property tours and providing breakfast service.
This is a part-time position (up to 19 hours per week) based at our Estate, 11680 Chimney Rock Road, Paso Robles and is part of the tip share pool.
Job Description
- Meet and greet customers at the Tasting Room
- Clear and clean tables after wine tastings are complete
- Polish glasses and wash dishes/glassware
- Ensure trash receptacles are emptied as needed and are sorted and placed in designated areas; wipe down and clean patio furniture as needed
- Assist in packing wine orders
- Assemble cheese plates for customers
- Participate in and ensure compliance with all opening and closing duties as determined and published by the Tasting Room Manager
- Assist in special events setup, breakdown, and clean-up
- Manage reservations for on-site guests for the JUST INN Bed & Breakfast, winery tours, tastings, restaurant, and events
- Maintain calendars for tours, large groups, and seminars and report on occupancy levels as requested by management
- Book lunch, dinner and event reservations with detailed notes (noting guest needs and dietary restrictions) for the Michelin/Forbes restaurant team
- Send appropriate confirmation material to guests
- Serve breakfast in the morning as scheduled by the manager
- Perform all types of concierge services, including acquiring event tickets, arranging guided tours of wine country, coordinating transportation, and providing food and wine recommendations
- Use a positive and clear speaking voice, listen to and understand requests, and respond with appropriate actions and information
- Keep up to date on new JUSTIN releases, as well as viticulture and winemaking techniques
- Follow all company safety procedures and company policies
Qualifications
- 1+ years of experience in a hospitality or customer-facing role. Experience in the wine industry a plus
- Ability to work weekends required
- High School Diploma or GED preferred
- Show a strong interest in customer service
- Professional appearance and demeanor
- Ability to communicate verbally and in writing in English
- Demonstrated ability to perform basic math calculations
- Proven success in applying common sense to carry out detailed written and oral instructions
- Strong problem-solving skills involving a few concrete variables in standardized situations
Pay Range: $17.00 - $20.00 per hour. Final compensation is dependent upon skills and experience.
Additional Information
- Wine and Merchandise Discounts
- All the FIJI water you can drink at work
- Wine Education Program
- Fun Work Environment
Located in Paso Robles, JUSTIN® Vineyards & Winery was founded in 1981 and is known for crafting world- class wines using Bordeaux grape varieties, including the iconic ISOSCELES® blend of Cabernet Sauvignon, Cabernet Franc and Merlot. The Vineyard estate, located at 11680 Chimney Rock Road, features a Tasting Room, luxury five-star accommodations at the JUST Inn®, and a Restaurant—making it one of the only wineries on the Central Coast to offer all three options. In September 2018, a new second location, the JUSTIN Downtown Tasting Room opened introducing an expansive wine-tasting bar, lounge, and a full dining room that’s situated prominently on the square along Downtown City Park in the heart of Paso Robles. In addition to its stellar hospitality, JUSTIN consistently receives top honors around the world, establishing itself as a leader in New World Bordeaux-style winemaking. JUSTIN wines are available through discerning fine wine retailers and restaurants throughout the United States, or directly from the Winery via JUSTIN’s Tasting Room, online store or to members of the exclusive JUSTIN Wine Society wine club. To discover more about JUSTIN, visit www.justinwine.com.We are pleased to share with you The Wonderful Company’s new Corporate Social Responsibility website: www.csr.wonderful.com.
The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.
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