Freight Forwarding Director

Neptune Pacific Direct Line (NPDL) is experiencing a period of significant transformation. Formed in 2020, Neptune Pacific Line acquired Pacific Direct Line, bringing together two of the South Pacific’s top shipping and logistics companies to support the full supply chain of our customers in the region. NPDL is part of The Wonderful Company headquartered in Los Angeles, CA. Its other companies include FIJI Water, JUSTIN and Landmark Vineyards, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.

The Director, Freight Forwarding is responsible for leading business strategy, operations, and financial performance. The role ensures that all freight forwarding activities (air, sea, and road) are carried out efficiently, profitably, and in compliance with international trade regulations. The Director will drive business growth, build strong customer and partner relationships, and develop high-performing teams while ensuring service excellence and operational integrity across the supply chain.

Strategic Leadership

• Develop and implement business strategies to grow revenue, expand market share, and improve profitability.
• Identify new trade lanes, services, and partnerships to strengthen the company’s competitive position.
• Provide direction to achieve both short- and long-term organisational goals.

Operations Management

• Oversee day-to-day freight forwarding activities (air, sea, and land), including customs clearance, trucking, and warehouse delivery.
• Ensure timely, cost-efficient, and compliant cargo handling, customs clearance, warehousing, and distribution.
• Monitor and improve KPIs such as transit times, service quality, and cost efficiency.

Financial Management

• Manage P&L, budgets, and forecasts.
• Drive profitability through cost control, pricing strategies, and operational efficiency.
• Analyse financial performance and recommend corrective measures where necessary.

Business Development & Client Relations

• Lead sales and account management teams to achieve revenue targets.
• Build and maintain strong relationships with customers, carriers, and industry partners.
• Negotiate favourable contracts and service agreements.

Commercial

• Build and develop relationships with key customers.
• Develop strong partnerships with airlines and shipping lines to secure competitive rates.
• Coordinate monthly with the Director of Sales to align on strategy and business direction.
• Coordinate across the Transam International network and apply push–pull sales strategies.

Team Leadership

• Lead, motivate, and develop staff across operations, sales, customer service, and administration.
• Foster a high-performance culture with accountability and continuous improvement.
• Recruit and train employees to ensure skill development and succession planning.

Compliance & Risk Management

• Ensure adherence to international trade laws, customs regulations, and company policies.
• Oversee health, safety, and environmental compliance.
• Manage risk related to cargo delays, damage, and financial exposure.

Job Requirements

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or a related field (Master’s preferred).
• Minimum of 10+ years’ experience in freight forwarding or logistics, with at least 5 years in a senior management role.
• Strong knowledge of air, sea, and road freight operations, customs clearance, and supply chain management.
• Proven track record in P&L management and business development.
• Excellent leadership, negotiation, and communication skills.
• Strong problem-solving ability and commercial mindset.
• Ability to thrive in a fast-paced, international business environment.

Our NPDL Contribution:

• Competitive benefits package (salary plus bonus)
• Hybrid working model
• Opportunity for development and internal mobility
• Wonderful Neighbour - spend a day in the community helping with various service projects
• Company focused on wellness and health

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